Senior Insurance Collections Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

ROLE OVERVIEW  

The Insurance Collections Senior Coordinator is responsible for ensuring and demonstrating proficiency for accurate monitoring of claims status and denials, and to assist the team with accurate, detailed, and thorough medical billing processes as well as working in coordination with the Collections leadership team, and other departments within the billing spectrum. The ideal candidate is someone who can work independently while meeting the needs of a national organization. This position is remote from work from home, with the ability to work within any US Locality where Lifestance is represented.  

BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $20.00 - 21.00/hour 

LOCATION: This position is fully remote and can be performed anywhere within the United States.

RESPONSIBILITIES  

• Contact carriers regarding denied claims 

• Work with Management team to analyze/monitor assigned claims denial reports 

• Submit Appeals to payors as needed to ensure reimbursement for denied claims   

• Timely resubmissions of corrected claims 

• Follow up on claims pending responses from carriers in excess of their standard processing time 

• Collaborate with Management to meet targeted deadlines 

• Follow established policies and procedures to safeguard collection 

• Collaborate with Internal Departments to ensure accuracy of claims processing 

• Report any trends in denied claims to Supervisors 

• Support leadership with daily, weekly, monthly reporting needs as required 

• Other duties and/or special projects as needed 

SKILLS & EXPERIENCE 

• High school diploma or GED equivalent required; bachelor’s degree in related study preferred 

• 2+ years of medical facility or medical office billing experience 

• Advanced knowledge or expertise with insurance collections processes 

• Experience with automated billing systems preferred 

• Experience with training in business office activities is preferred 

• Familiarity with insurance companies, Medicare, and Medicaid 

• Demonstrated ability to research comprehensive collection issues 

• Able to successfully collaborate within team projects 

• Ability to work both in a team environment and independently 

• Qualified candidates must be legally authorized to be employed in the United States 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.