Customer Demand Analyst

The ideal candidate for our Customer Demand Analyst position will possess strong skills in the areas of planning/implementing/controlling/reviewing processes, as well as analyzing/integrating/interpreting data.

They will also need to be high-level communicators who are proficient at developing relationships, collaborative selling, motivating others, and acting as a liaison.

Preferred Skills:

• Proficient in Windows & Microsoft Office Suite (Excel)

• Exceptional oral and written communication skills

• Ability to work well under pressure, possesses a sense of urgency, and handles multiple priorities

• Self-direction/ability to make sound decisions independently

• Strong Analytical skills 

• Flawless execution on behalf of Printpack and our customers 

Key Responsibilities:

• Manage day-to-day operations planning on behalf of specific Printpack customers. Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources. 

• Process items, orders, and shipment releases accurately and in a timely manner to ensure the customer has exactly the right products at the right time. 

• Serve as the point of contact on daily operational matters between the customer and internal groups. 

• Follow up on both internal and external customer needs and Printpack production requirements.

• Analyze forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.

• Enter, research, investigate & follow up on customer complaints

• Develop and maintain reports that support Printpack's sales staff and the external customer, i.e., inventory and order status reports, trial reports, etc.

• Develop and maintain relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service in order to facilitate the flow of orders and information.

Minimum Qualifications:

• Bachelor’s Degree and/or equivalent job-related experience

• Previous customer-service experience

• Familiarity with PRISM / OMS & HP systems is desirable

• Leadership capabilities are desirable but not required

• Customer travel required

• Fluency in Spanish is desirable but not required

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below:

Know Your Rights: Workplace Discrimination is Illegal  - Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal -   E-Verify   -   Your Rights Under USERRA (dol.gov)   -   FMLA   -   FMLA (Spanish)   -   Pay Transparency Nondiscrimination Provision (dol.gov)