Process Associate

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Process Associate ,  Banking Financial and Capital Market - Data to Insight (Practitioner)

Responsibilities
•    Processing payments for Superannuation clients, including Payment In and Payment Out.
•    Liasing with employers, advisers and internal clients to support with their enquiries and ensure a smooth process.
•    Identifying issues and providing solutions regarding processes as part of remediation
•    Provide outstanding customer service to clients inquiring about banking products or Services.
•    Ensure compliance with regulatory requirements

Qualifications we seek in you!
Minimum Qualifications / Skills
•    High School Certificate or Any Graduate 
•    Excellent communication and interpersonal skills
•    Good understanding of banking product
•    Previous experience in customer service or the banking industry is an advantage

Preferred Qualifications/ Skills
•    Understanding of working dynamics in operations in Australia
•    Ability to work in a fast-paced
•    Strong problem-solving and decision-making skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.