Solar Customer Success Specialist

Description

Photon Brothers is a forward-thinking renewable energy company specializing in solar and battery storage solutions. We are committed to delivering sustainable energy systems that empower our customers and contribute to a cleaner future. Our innovative approach and dedication to quality have made us a leader in the industry. We are looking for a Customer Success Specialist to join our team!

We are seeking a dedicated and proactive Customer Success Specialist to guide customers through the successful operation and management of their solar and battery systems. This individual will be responsible for conducting hands-on training sessions, ensuring customers are comfortable using their Tesla app, and collecting valuable feedback and referrals. The Customer Success Specialist will play a critical role in maintaining customer satisfaction, capturing positive reviews, and supporting timely payment of invoices.

Key Responsibilities:

1. Customer Training & Support
   • Conduct engaging and informative training sessions to help customers understand how their solar and battery systems work.
   • Provide comprehensive guidance on using the Tesla app to monitor and manage energy usage, track system performance, and optimize savings.
   • Respond to customer inquiries and troubleshoot any app or system-related issues with clarity and empathy.
2. Feedback Collection & Relationship Building
   • Regularly check in with customers to gather feedback on their experience and address any concerns.
   • Develop rapport with customers, acting as their trusted point of contact and enhancing their experience post-installation.
3. Review & Referral Management
   • Capture and document customer testimonials and positive reviews, following up on opportunities for referrals.
   • Work collaboratively with the marketing and sales teams to convert satisfied customers into advocates.
4. Invoice Follow-Up & Customer Satisfaction
   • Monitor outstanding invoices, maintaining a positive approach to ensure customers understand their payment options and deadlines.
   • Address any questions related to billing and ensure the payment process is as seamless as possible.
5. Documentation & Reporting
   • Keep detailed records of all customer interactions, including feedback, training notes, and any reported issues.
   • Report on customer satisfaction metrics, feedback trends, and areas for improvement to enhance the customer journey.

Requirements

Requirements:

• Familiarity with solar and battery systems is highly preferred, or a strong willingness and aptitude to learn technical concepts required
• Excellent communication and interpersonal skills with a focus on relationship building.
• Tech-savvy with the ability to guide customers on app usage and system monitoring.
• Strong problem-solving skills and a proactive approach to customer satisfaction.
• Experience with CRM systems is a plus, preference toward Hubspot

This full-time position pays between $25-$30 per hour. 

All full time employees are able to participate in our health, dental, and vision insurance. We are proud to offer medical insurance as low as $25 per paycheck! Photon Brothers also offers a 401k with company match, company-sponsored life insurance, and company-sponsored telehealth. Paid holidays and PTO are also afforded with this position!