***This role is based at our corporate office in McLean, VA***

Exceptional Hospitality Starts with You

As a Senior Analyst Learning Management System, you will partner with our business leaders to develop Hilton's most important asset, our Team Members. On the HR Technology Team, reporting to the Manager of Learning Technology, you will deliver end-to-end administration of Hilton's Learning Management System, including building and maintaining a catalog of LMS programs and offerings, and driving ongoing optimization to enhance the digital learning experience.

What you'll do during a typical day:

• Provide the functional and operational support for Hilton's Learning Management System – including configuration, end-user/admin troubleshooting, and ongoing program builds and content maintenance.
• Monitor LMS performance, registrations, completions, and participation to ensure data accuracy, compliance, and reporting integrity.
• Be the Tier 2/3 escalation point for LMS issues, partnering with IT and external vendors to resolve incidents

How you'll collaborate with others:

• Partner with Learning & Development, IT, and regional partners to translate business and learning needs into LMS solutions.
• Work with vendors to support integrations, troubleshooting, and enhancements.
• Document processes for LMS end-users and system administrators.

Projects you'll take ownership of:

• Configuration, maintenance, and ongoing optimization of learning content including online courses, instructor-led sessions, and blended learning programs.
• Deployment support for enterprise learning initiatives and system integrations.
• LMS reporting to support business insights, compliance, and audit requirements.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of experience supporting an enterprise Learning Management System in a global or multi-region environment
• Two (2) years of experience building LMS reports and dashboards
• Two (2) years of experience troubleshooting SCORM/AICC/xAPI content
• Two (2) years of experience with LMS bulk upload tools (e.g., Cornerstone Rapid Data Import or similar)

It would be useful if you have:

• Bachelor's degree or higher
• Five plus (5+) years of experience working with Cornerstone LMS platforms
• Experience using content authoring tools such as Articulate Storyline, Articulate Rise, and Adobe Captivate
• Understanding of LMS integrations with HRIS systems, identity management (SSO), and virtual classrooms, and external learning content providers
• Experience using ServiceNow or similar ticketing systems

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program