Unified Communications Lead

General information

Requisition # R62290 Locations USA-MD-Camp Springs Posting Date 08/06/2025 Security Clearance Required Public Trust/Suitability Remote Type Hybrid Time Type Full time

Description & Requirements

Transform the future of federal services with MANTECH! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Unified Communications Lead to join our team in Camp Springs, MD. This is a hybrid position.

This position will support a federal agency's core Unified Communications (UC) systems. This role requires expert knowledge in operating, configuring, managing, and providing troubleshooting and restoration services for various critical UC functional systems. The lead is essential for ensuring the successful mission of UC operations by leading other subject matter experts in response to and initiation of restorative actions on all core UC systems.
 

Key Responsibilities:

• Operates, maintains, and integrates all Unified Communication (UC) responsible technologies implemented by the federal agency.

• Provides troubleshooting and restoration services for key functional systems including Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Teams.

• Validates delivery performance through the analysis of packets, protocols, and Quality of Service (QoS) functionality using service optimization and NetFlow analysis.

• Provides key interoperability and functional testing with engineering teams and assists vendors and other subject matter experts with expertise in furthering unified communications support goals.

• Provides guidance for Unified Communications field technicians for all daily incident handling and restorative issues.

• Documents all UC systems and provides input into the deliverables required of leadership. They also act as the overall expert in the operations, maintenance, and daily performance analysis of all core UC hardware and software systems. They lead other subject matter experts in the response to and initiation of restorative actions on all UC Core systems. They are responsive and provide work direction to the team for all critical/high-profile UC Core related issues and tickets

Required Qualifications:

• 5+ years of experience in a Unified Communications environment with a Cisco CCNP Collaboration, CTS, CTS-D, and CTS-I