Hugo's Express Car Wash Assistant Manager

FLSA Status:  Non-Exempt

Shift:  First

Reports to:  Location Manager

Supervisory Responsibilities:  Yes

Summary

To assist the Manager in overseeing the daily operations of the car wash and create a positive customer experience through service excellence. This will involve recruiting, hiring, training and effective communication with team members. The Assistant Manager should be able to deal with conflict resolution calmly and demonstrate effective leadership and communication skills. This position also requires suggestive selling to customers for monthly car wash packages and marketing promotions. 

Essential Functions

• Supply & equipment Orders
• Recruiting & hiring employees
• Managing expenses, labor hours, and other controllable costs
• Making sure correct signage is displayed
• Keeping records and documentation
• Training and Development
• Customer Satisfaction
• Maintain positive work environment and team morale
• Handling customer complaints & confrontation with positive resolutions
• Basic maintenance and upkeep of equipment
• Keeping the facility clean and appealing
• Ensure compliance to policies and procedures
• Communicate effectively with Manager
• Supervise car wash team members
• Complying with OSHA standards
• Other duties assigned by Manager

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High School Diploma or Equivalent (College Preferred)
• Reliable Transportation

Knowledge, Skills and Abilities

• Skills in leadership/supervision of staff.
• Communication Skills
• Mechanical Aptitude
• Proficient with Microsoft Office (Excel, Work and Outlook)

Supervisory Responsibilities

• Responsible for direct supervision of the car wash service team.

Physical Demands

• Must be able to lift up to 30-50 pounds frequently

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time.