Basic Needs & Student Support - Student Assistant

Job Summary: 

The CSUSB Basic Needs & Student Support serves as a one-stop wellness hub with two service area locations where students can access basic needs services, complete basic needs intake, and connect to housing, food, financial, and other essential resources both on and off-campus. We serves as a wellness hub where students can meet with a Wellness Ambassador to receive personalized support for their basic needs.

Programming in the BNs & Student Support center will address basic needs intake sessions, educational literacy, CalFresh application assistance, swipe out assistance, BNs grant request assistance, housing intake, trauma-informed and financial literacy and much more. Our students' well-being impacts their basic needs being addressed, sense of belonging, persistence, graduation rate, and overall experience. This is an exciting time to be a part of the Basic Needs & Student Support Staff and an opportunity to join a team committed to supporting students in the university's Basic Needs & Student Support Center.

Who is a Wellness Ambassador?

Represent a group of positive, enthusiastic and well-informed representatives of the student body who are interested supporting the daily operation of the Basic Needs & Student Support Center.

The Basic Needs & Student Support department is seeking an organized, motivated, and outgoing individual to support the daily operations of the Basic Needs & Student Support Center.

Responsibilities include, but are not limited to: 

Compassionate Care

• Provide quality and consistent student-centered services to all students and provide additional resources and information to assist students in addressing their needs.
• Maintain a caring, respectful, comfortable, welcoming, and inclusive environment for all student shoppers served in the Obershaw DEN and/or mobile pantry.
• Maintain positive and professional working relationships with external agencies and the campus community including students, staff, and community members.
• Present a professional appearance and positive attitude.

Operations

• Under close supervision, maintain the daily duties of the mobile pantry, assists with mobile pantry opening and closing duties.
• Maintain utilization records of shoppers in the Obershaw DEN and/or mobile pantry in the Athletic department including scanning IDs, processing donations, performing data entry.
• Maintain food inventory, quality control, and rotation of food supply in accordance with policies and procedures.
• Keep space and storage area clean and organized, including wiping down shelving, and refrigerators, organizing stocking, and quality control.
• Support crowd control during busy times in the service area.
• Track student usage and inventory management for reporting purposes.

Outreach

• Remain current of services and resources available on and off campus, such as free food at upcoming events and programs.
• Refer students to additional resources available through Basic & Needs & Student Support and the integrated Holistic Support.
• Engage with students through in-person tabling and outreach events to promote department services, programs, and resources.
• Provide basic needs resources and services offered to students which may include Basic Needs Grant Request, Swipe Out Hunger, CalFresh, incentive resources, and more.

Coaching

• Guide and follow up with new and returning students on basic needs services or resources to successfully complete.
• Refer students to additional resources available through the Basic & Needs & Student Support Center and the integrated Holistic Support.

General.

• Attend staff meetings and all required training every 1st and 3rd Friday of every month. 
• Work on special projects as assigned.
• Responsibilities and Expectations.
• Assume responsibility for understanding and learning about all basic needs services and program offered in the department.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at leas