Director - Public Cloud Operations - US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Role Overview

The American Express Enterprise Cloud team is seeking an experienced infrastructure leader to help build and operate world‑class cloud platforms and infrastructure, supported by integrated CI/CD, observability, and security capabilities.

The Director Infrastructure Engineering - Head of Public Cloud US Operations (AWS, Azure and GCP) is responsible for leading the strategy, execution, and continuous improvement of cloud operations across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This role ensures secure, reliable, scalable, and cost-effective cloud environments that support enterprise applications and digital transformation initiatives.

The ideal candidate brings deep technical expertise in cloud infrastructure, a strong operational mindset, and proven leadership experience across financial governance (FinOps), automation, and large‑scale platform operations.

Key Responsibilities: 

Cloud Operations Leadership

• Lead and manage U.S. public cloud operations across production and non‑production environments for AWS, Azure, and GCP.
• Drive incident, problem, and change management processes to ensure operational stability.
• Ensure high availability, performance, resilience, and operational excellence across cloud platforms.
• Partner closely with cloud service providers on operational performance and resiliency initiatives.
• Collaborate with engineering, product, architecture, and security teams.
• Support enterprise cloud migration and modernization programs.

Cloud Infrastructure & Reliability

• Oversee infrastructure design, deployment, monitoring, and optimization.
• Implement and govern Infrastructure as Code (IaC) using tools such as Terraform.
• Drive Site Reliability Engineering (SRE) principles, including automation and reliability engineering.
• Lead disaster recovery and business continuity strategies.

Security & Compliance

• Partner with cybersecurity teams on vulnerability management and risk m