Director of Player Operations - EA SPORTS FC

地点：Vancouver, British Columbia, Canada 

角色 ID

215713

工作人员类型

Regular Employee

工作室/部门

EA Studios - SPORTS

弹性工作安排

Hybrid

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

EA SPORTS is one of the world's leading sports entertainment brands, known for top-selling video game franchises, award-winning interactive technology, and cross-platform digital experiences. EA SPORTS creates connected gaming experiences that bring the emotion of sports to life through industry-leading titles, including Madden NFL, EA SPORTS FC, NHL, NBA LIVE, and UFC.

As one of the largest sports entertainment platforms in the world, EA SPORTS FC is redefining football with genre-leading interactive experiences, connecting a global community of fans to The World's Game through innovation and unrivaled authenticity. With more opportunity than ever to design, innovate and create new, immersive experiences that bring joy, inclusivity, and connection to fans everywhere, we invite you to join our passionate and dynamic team as we pioneer the future of football fandom. 

The Role

Based out of Vancouver, you will serve as the strategic bridge between the EA Sports FC development studio, Publishing, and Live Service teams, acting as the ultimate champion of player trust. You will establish and refine systems and programs to translate technical development decisions into actionable strategies for player-facing teams; acting as the primary dev-floor liaison to ensure Community teams within Publishing have the context required to defend choices and manage the community at a global scale. You will drive internal accountability for following through on our commitments to players, converting raw community sentiment into prioritized objectives, ensuring the franchise is highly responsive to player needs without compromising development focus or duplicating Publishing’s ownership of external communication and community insights.

Key Responsibilities

• Accelerate the strategic vision and operating model for how the FC organization collects, understands, and acts on player feedback.

• Increase visibility into why the development team makes certain decisions, enabling a rapid increase in transparency and community trust.

• Develop tools and routines to scale the integration of community feedback, consistently embedding the voice of our community into core development.

• Improve our response to live-service community crises by ensuring teams understand the severity of issues and driving clear alignment on urgency, development actions, and player-facing communications.

• Help shape the Studio's voice, guiding development leaders