Senior Manager, Case Management and Remediation

• Full time continuing opportunity

• Lead the team responding to complex pay claims and cases and providing resolution and subsequent remediation across USYD

• Offering a competitive remuneration package including 17% superannuation

About the opportunity

The Senior Manager Case Management and Remediation is an integral member of the Workplace Compliance and Policy leadership team. This role is responsible for the effective end to end management of potential underpayment enquiries and related claims processes, and for providing comprehensive insight and analysis to the applicable senior leaders.  The Senior Manager Case Management and Remediation will lead a team responsible for the analysis, identification and remediation of underpayment claims.

Your key responsibilities will be to:

• initially assist in establishing a team of case and claims officers and refining ways of working for the team

• provide strong leadership and direction to a newly established team to ensure adoption of best practice in claims management, remediation and resolution

• contribute to the broader strategic management of Workplace Relations and Compliance

• lead, contribute to, establish and implement Workplace Compliance and Policy strategy and direction with a focus on investigation and remediation

• ensure all staff investigation and remediation practices related to staffing comply with applicable University polices, legislation, Enterprise Agreement, workplace regulations, and internal University policies

• utilise your independent judgement and ability to identify the cause and appropriate resolution of a diverse range of issues and problems

• own the accountability for claim resolution and remediations being triaged, reviewed and resolved within agreed timeframes

• apply a continuous improvement mindset to ensure that systemic issues are identified and resolved in consultation.

About you

• undergraduate/postgraduate qualifications in a relevant field, or an equivalent combination of training and experience

• proven expertise in conducting investigations within complex regulatory and policy frameworks

• demonstrable analytical and reporting skills

• strong track record of influencing and engaging senior leadership

• skilled in preliminary assessments and workplace investigations, particularly related to compliance with industrial instruments

• experience managing end-to-end enquiries, claims, and complex historical investigations, including designing and implementing remediation methodologies

• demonstrated project and case management capabilities, with the ability to develop, communicate, and execute resolution strategies

• some leadership experience, including team management and performance development.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women,