Integrated Behavioral Health System (IBHS) Coordinator

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Summary:

The IBHS Coordinator will support the North Carolina National Guard (NCNG) and other Reserve Components by overseeing behavioral health services and administrative operations within the Integrated Behavioral Health System (IBHS). This role ensures effective service delivery, program management, and coordination of crisis intervention and therapeutic support for Service members and their families.

Key Responsibilities:

• Support the IBHS Director and perform their responsibilities when needed.

• Ensure compliance with Privacy Act and HIPAA regulations.

• Maintain accurate documentation within the IBHS Electronic Medical Record (EMR) via MS Teams Closed Channel.

• Stay updated on state, military regulations, and IBHS SOPs to ensure adherence to all protocols.

• Conduct quality control and quality assurance of database record-keeping within the EMR system.

• Participate in NCNG IBHS Continuous Education Events to remain informed on evolving treatment models.

• Provide behavioral health care consultations to Service members using Military Treatment Facilities (MTF), VA, TRICARE, and other providers.

• Ensure proper transition of care for eligible clients to maintain long-term treatment effectiveness.

• Schedule clinical and non-clinical providers for hotline coverage, day-to-day operations, and special event support (e.g., Yellow Ribbon events, deployment/redeployment briefings).

• Act as a liaison for the HIPAA-compliant answering service to synchronize IBHS scheduling.

• Generate pre-travel authorization requests and submit them to the COR at least 14 days before travel.

• Manage consent forms and maintain up-to-date client documentation.

• Oversee IBHS Health & Wellness Advocates to ensure proper intervention, psychotherapy, and rehabilitative counseling services.

• Provide reports on program utilization, case management, and critical case trends to the COR and IBHS Director.

• Collaborate with the IBHS Director to review program effectiveness and recommend improvements for Service member outreach.

• Facilitate messaging strategies for behavioral health services and engagement initiatives.

Qualifications:

• Bachelor’s or Master’s Degree in behavioral health or social science field.

• One (1) year post-graduate experience in behavioral health program management (preferred).