CUSTOMER SERVICE ASSISTANT

Wonderbox is the European specialist in giftboxes and in the leisure activities sales on Internet. With nearly 600 employees and a turnover of 350 million euros, our products are distributed in France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway and the USA.

Our mission? Make our customers' dreams come true and offer them original gift solutions in the world of leisure (wellness, gastronomy, sports and holidays).

As part of the Wonderbox team, you'll be pleased to work with talented, motivated and dynamic colleagues in a constantly evolving environment. You'll have the opportunity to progress within a fast-growing international company with a strong corporate culture.

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Job Description:

MAIN TASKS:

- monitor all orders
- prepare orders 
- prepare order dispatch
- execute order dispatch
- follow up shipments 

- incoming goods management

- stock organization 

Moreover, you will assist customers in troubleshooting issues and providing solutions and maintain accurate customer records and interaction details.

- collect customer feedback

- collect customer data in marketplace

- create database

You are responsible for providing exceptional customer support. You work closely with customers manager and collaborate with internal teams to deliver a positive customer experience.

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Your Profile:

• expert handling
• great rigor 
• sense of organization and autonomous development
• solution-oriented
• multi-task
• positive 
• perfect knowledge of computer tools: excel

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Are you ambitious? Do you want to work in a growing company, take up new challenges and become a Dream Maker yourself? Then come and join the Wonderbox adventure and join a dynamic, passionate team that's enjoying international success!