Resort Operations Supervisor

Job DetailsJob Location: Glen Ivy Hot Springs Spa - Corona, CA 92883Position Type: Full TimeSalary Range: $19.00 - $19.50 HourlyThe Resort Supervisor will help to oversee and nurture the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will manage the daily work habits and operations of a portion of the following areas; Bath House and Bath House Hosts, the spa facility, the Spa Hosts maintaining its cleanliness, Grotto, Club Mud and the Grotto/Mud Hosts.

About Glen Ivy:

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:


Resort privileges- employees get in for free!
Friends and Family Resort rate
50% off services
30% off retail
Birthday gift card
12 weeks of summer giveaways
Paid sick time
1.5 pay on select holidays
Medical/Dental/Vision/Life insurance (FT/PT only)
401k benefits


Hours of operation:


Monday-Sunday 9am-5pm (November- April)
Monday-Thursday 9am-5pm/ Friday -Sunday 9am-9pm (May- October)


Please note that employees will be scheduled prior to and after opening/closing operating hours

Experience: 1+ year hospitality supervisor/management experience preferred

Essential Duties & Responsibilities:

General:



Maintain appropriate decorum, appearance and professionalism at all times.


Inform Spa’s guest of products available for retail sale.


Educate our guest on the benefits of both the product and the service they are receiving.


Schedule and facilitate staff meetings as needed.


Communicate with the Spa Manager in regards to equipment shortages, scheduling errors and Compensation errors.


Follow all company policies, procedures, and safety requirements.


High attention to quality, detail, teamwork and customer service.


Maintaining Glen Ivy’s standard for excellence in the spa industry.


Build Positive Relationships.


Give each and every Glen Ivy guest 100% of yourself during their time with you.


Create a Glen Ivy Experience for them.


Create an environment that provides a Quality Experience for every guest.


Ensure a fun atmosphere.


Assist in training and motivating staff to assure for a high level of guest experience.


Assist in ensuring that all staff is in compliance with all established standards and expectations of Glen Ivy as detailed in the

employee handbook including timekeeping responsibilities, attendance, dress code, etc.


Assure attendance at the pre-shift meeting for all opening staff. If staff isn’t scheduled for AM preshift, communicate any

happenings to PM Staff.


Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to

cleanliness, neatness and being orderly.


Maintain clear and consistent communications with other department Managers as well as Hosts.


Document and address any disturbance, hazardous condition, or safely issue throughout the day.


Follow all company guidelines, procedures, and safety requirements.


Pay high attention to quality, detail, teamwork and guest service and hold employees accountable.


Work in any other position across property as necessary.


Retain service, product and program knowledge.


Assure that all outdoor areas (excluding F/B BOIH and landscaping) are clean, organized, stocked with sufficient supplies,

and free from hazards and safety issues at all times.


Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual

guests during the course of their day.


Create and develop programs/ideas to promote stronger emotional connections with our guests


Work closely with Trainers/Educators in developing ongoing training programs; “document the magic” so that we can

replicate the experience.


To develop and implement an overall structure and plan that is proactive in nature and aggressively engages our guests.


Assist in managing and motivating team to meet/exceed daily, weekly and monthly sales goals.


Maintain knowledge of current sales/retail trends/spa services and share within team/company


Works with staff on ensuring guests feel welcome and our number one priority.


Communicate needs to Employees services, interview potential staff and complete necessary paperwork to fill open

positions.


Assist with inter-department compliance issues, with the assistance of employee services manager.


Help to oversee monthly physical inventories. Ensure all inventories in Guest Serv