Health Access Scheduler - FT - Day - Central Scheduling Lawrenceville NJ

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$18.57 - $23.23

Scheduled Weekly Hours:

40

Position Overview

• Answers scheduling calls quickly while minimizing time customers are on hold.
• Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.
• Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.
• Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
• Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
• Verifies all authorization are obtained twenty-four hours before date of service.
• Follows out of network procedures.
• Adheres to CH attendance policy as well as interdepartmental policies and procedures.
• Attends all mandatory departmental meetings.
• Performs all other duties as assigned.

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalency.
• Experience: One year of call center or customer service experience assisting patients within a hospital or medical environment.
• Knowledge and Skills: Working knowledge of medical terminology. Displays strong customer service and communication skills to properly assist patients' needs.
• Special Training: Strong attention to detail.
• Mental, Behavioral and Emotional Abilities: Ability to multi-task and navigate between systems simultaneously. Ability to handle a large volume of incoming calls. Manages time and works well in a fast-paced environment.
• Usual Work Day: 8 Hours  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl
• Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee