Customer Support Data Analysis PL

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region.

Role and Responsibilities

The Customer Support Data Analysis PL will manage complex stand-alone projects or sub-projects in their own or related competence domains or technical areas. Projects will typically involve a number of stakeholders and different departments, which requires understanding of the processes and interdependencies between departments. They will need to be able to influence others.

Other responsibilities include:

• Project Planning / Roadmap

Creates workstream plans or project plans, ensuring that all activities and key milestones are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.

• Project scope definition

Defines the scope within triple constraint by translating requirements into deliverables and breaking down the work. Aligns changes in scope after the creation of the Product Initiation Document (PID) with the relevant stakeholders to avoid miscommunications on project scope.

• Business Needs / Improvements

Plans and coordinates the identification, elicitation of requirements; conducts analysis of those requirements for completion and alignment; foresees business trends, manages requirements throughout the life of the project; and coordinates the verification of the end deliverable. Identifies opportunities for improvement; proposes/makes improvements to work processes.

Generally done at the project level.

• Stakeholder Management and Advising

Plans and delivers stakeholder engagement activities, such as organize status updates, reporting out, and alignment on potential impact where necessary, to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

• Project Risk and Issue Management

Identifies and evaluates risks, issues, dependencies, and constraints associated with the project following the agreed risk management approach, escalating issues where appropriate. Reviews and solves problems (technical, process, logistic), prioritizes, informs stakeholders, and escalates on problems where necessary.

• Project Review / Reporting

Creates and maintains the project status for review and reporting based on agreed standards. Drafts project review reports and presentations, including key information, commentary, and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change.

• Project Benefit Realization

At the end of a medium-sized project evaluate deliverables and performance against initial goals and triple constraints, extract lessons learned, and assess if there is a need for additional actions to maximize adoption of project deliverables.

Education and Experience

• Bachelor’s degree in a technical field or analytics; or equivalent years of working experience.

• 4 years of industry experience in project management or coordination or other relevant experience.

• 2 years of experience leading projects with various stakeholders.

• Technical EUV system knowledge focused on data analysis and troubleshooting preferred.

Skills

• Motivated, pro-active, self-driven, and flexible.

• Be able to influence with and without power.

• Must be able to read and interpret data, information, and documents.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Result driven-demonstrate ownership and accountability.

• Work independently or as part of a team and follow through on assignmen