Front Desk Manager - Block Party Hotels (Atlantic Oceanside/Beach House Dewey)

Description

Block Party Hotels, located in the heart of vibrant Dewey Beach, is just steps from the Atlantic Ocean and close to all the fantastic restaurants, bars, and attractions in Dewey Beach and nearby Rehoboth Beach. Known for our motto, “To Each Their Beach,” we offer two prime properties that deliver unforgettable experiences on the same stunning shore. Our collection of signature hotels blends local charm, sunny service, and modern amenities to create moments our guests will treasure. 

Currently, Block Party Hotels is looking for a Front Desk Manager that will be responsible for ensuring smooth and efficient operations at the front desk area of the hotel, ensuring exceptional guest service and smooth check-in/check-out processes. They will lead a team of front desk staff, providing guidance, training, and support to maintain high standards of performance. 

This is your opportunity to join TBC Hotels, a forward-thinking, innovative hospitality company, and take your career to the next level. Don’t miss your chance to be part of an exciting, dynamic team in one of Delaware’s most iconic beach destinations.  

Requirements

Key responsibilities include managing reservations, addressing guest inquiries and concerns, and coordinating with other hotel departments to meet guest needs. The Front Desk Manager also handles administrative tasks such as record-keeping, reporting, and cash management. With a customer-focused approach and strong leadership skills, they play a vital role in creating a positive guest experience and maintaining the hotel's reputation for excellence. 

Duties/Responsibilities:

• Greet guests upon arrival and ensure a smooth check-in process.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel facilities, services, and local attractions.
• Anticipate guest needs and preferences to provide personalized service.
• Handle special requests and VIP accommodations with attention to detail and discretion.
• Oversee the reservation system to ensure accurate bookings and availability.
• Process cancellations, modifications, and no-shows in accordance with hotel policies.
• Prepare daily reports on occupancy, revenue, and other relevant metrics.
• Manage cash transactions and ensure proper accounting procedures are followed.
• Handle billing and invoicing for guest services.
• Ensure compliance with hotel safety and security policies and procedures.
• Handle emergency situations calmly and effectively, following established protocols.
• Monitor surveillance systems and enforce access control measures.
• Monitor room rates, occupancy levels, and revenue trends to maximize profitability.
• Implement strategies to optimize room revenue, such as upselling and rate adjustments.
• Work closely with the sales and marketing team to promote special packages and discounts.
• Conduct regular inspections of front desk operations to ensure adherence to quality standards.
• Identify areas for improvement and implement corrective measures as needed.
• Solicit guest feedback and reviews to assess satisfaction levels and address any issues promptly.
• Train, supervise, and evaluate front desk staff to ensure high-quality customer service.
• Schedule front desk personnel to cover shifts efficiently while maintaining appropriate staffing levels.
• Motivate and coach staff to achieve performance goals and uphold service standards.
• Develop and deliver training programs for front desk staff to enhance their skills and knowledge.
• Provide ongoing coaching and support to help staff members excel in their roles.
• Foster open communication and teamwork among front desk staff and other hotel departments.
• Collaborate with housekeeping, maintenance, and other teams to address guest needs and maintain property upkeep.
• Communicate effectively with management and staff to ensure alignment with organizational goals and objectives.
• Perform other duties as requested by management.

 Supervisory Responsibilities:

• Train, supervise, and evaluate front desk staff to ensure high-quality customer service.
• Schedule front desk personnel to cover shifts efficiently while maintaining appropriate staffing levels.
• Motivate and coach staff to achieve performance goals and uphold service standards.

Required Skills/Abilities:

• Exceptional interpersonal skills with the ability to interact effectively with guests from diverse backgrounds.
• Strong communication skills, both verbal and written, to convey information clear