Principal Service Management Consultant - GRC/IRM/TPRM

Job Title: Principal Service Management Consultant - GRC/IRM/TPRM

Location: Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY

Travel: 25% up to; but infrequently to begin with

Job description:

Task details I ServiceNow Business Analyst (SME) - GRC/IRM/TPRM Job Description: A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the GRC IRM SME shares responsibility for the overall ServiceNow solution.

Key Responsibilities:

In addition to complying with Capgemini’s professionalism policies, the GRC IRM SME is responsible for:

• Interacting with Engagement Teams to collect and translate technical development requirements

• Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs

• Provides guidance and insight regarding industry best practices and recommendations

• Definition of process and technical requirements to support design

• Ensures that system improvements are successfully implemented

• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution Qualifications:

Required Skills:

o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow GRC IRM Certification

• 1+ years’ experience working with GRC IRM solutions on the ServiceNow platform

• ITIL V4 Foundation or above (or willingness to obtain it)

• Experience utilizing the Agile/Scrum methodology to define and deliver development work

• Experience integrating to multiple data sources used to populate ServiceNow modules

• Good understanding of ITSM Tooling / ServiceNow / GRC IRM

• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)

• Excellent communication skills (verbal and written)

 • Able to work independently and demonstrate initiative through pro-active behavior

• Participates in and/or leads diagnosis and fixing of problems within area of expertise

• Identifies and fixes the root cause rather than just symptoms

• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit

• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions

• Works with peer team to develop and promote solution

• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved

• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken

• Possesses good presentation skills

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: