Join a dynamic team committed to delivering exceptional hospitality and operational excellence. At NHG, we take pride in maintaining top-tier facilities that guarantee the highest standards of comfort, safety, and service for our guests and associates.

We are seeking a proactive and experienced General Manager. This pivotal leadership role ensures all operations adhere to NHG guidelines, drives superior guest satisfaction, and maintains optimal facility conditions.

Job Summary: 

Manages one or more NHG Facilities to ensure operation standards are within NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

Duties and Responsibilities: 

• NHG Program Management duties include but are not limited to: 
•  Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status
•  Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities.
•  Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts. 
•  Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc. 
• Conducts inspections of all areas of NHG Lodging operation(s), and identifies problems and/or deficiencies and implements appropriate corrective measures, and follows up to ensure deficiencies are corrected.
• Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety/security of NHG guests and associates. 
• Coordinates service requirements with the Contract Specialist for those items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures. 
• Develops and administers operating and equipment budgets in conjunction with NHG Headquarters. 
• Maintains accountability for the safeguarding of all funds. 
• Provides short and long range financial plans to ensure program goals are met.
•  Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).
•  Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.
• Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
• Provides customer-facing integration, execution, and management of services and resources at the installation level.
• Utilizes the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory avai