Client Support Specialist

Location: Needham,Massachusetts,United States

Client Support Specialist 

About us   

At Strategic Solutions Group (SSG), we're not just redefining public health; we're leading a revolution in cutting-edge software solutions. Our mission is to transform the landscape of public health by empowering organizations through the modernization of technology. Using our innovative low-code platform, Casetivity, we deploy enterprise solutions that revolutionize health programs like Immunization Registries, Disease Surveillance Systems, and Early Intervention.  

Why join SSG?   

Excitement is in the air at SSG as we experience incredible growth! We're expanding our footprint in the public health industry and are on the lookout for tech enthusiasts who are passionate about making a positive impact in healthcare technology. Ready to be a trailblazer in the public health sector? Join us and play a pivotal role in reshaping the capacity of public health organizations!  

What sets us apart?   

• Passionate Team Dynamics: Our success is fueled by a powerhouse team of critical thinkers and problem solvers who genuinely love what they do. Join forces with us to turn challenges into triumphs!   
• Collaborative Innovation: Thrive in an environment where diversity and collaboration are the driving forces behind our success. Our inclusive remote environment encourages optimism, creativity, and critical thinking to build solutions that break new ground.   
• Impactful Contributions: Be a driving force behind transformative change in healthcare and society. Your work at SSG will directly contribute to the modernization of technology solutions, revolutionizing public health organizations across the US.   
• Continuous Learning: Immerse yourself in a culture that values open communication and unwavering commitment to continuous learning. Fuel your professional growth with opportunities that keep you at the forefront of the ever-evolving industry.   

Ready to embark on an exhilarating journey with SSG? Join us in shaping the future of public health technology – Apply now and be part of our legacy!   

What sets you apart? 

Above all, you're a dynamic professional with a proactive mindset and a knack for tackling challenges head-on. Your proficiency in oral communication, attention to detail, and critical thinking is matched only by your expertise in producing clear written communication and data-driven presentations. You thrive on the excitement of multi-tasking, untangling complex issues, talking with users, and collaborating with teams of people. Your approach is marked by creativity, innovation, and a passion for problem-solving. You embody a high emotional IQ, embrace a growth mindset, radiate optimism, and actively contribute to fostering a positive and inclusive work culture. If you bring expertise in high quality customer support, including phone etiquette and written communication, we want to connect with you and explore the exciting possibilities ahead!" 

Your Role as a Client Support Specialist  

This full-time remote role will be focused on the support o