Operations Supervisor

 

 

Position Overview: 

Verra Mobility’s Mesa office is currently hiring a Supervisor in our Commercial Services Tolls and Violations department. This leader is someone who exercises good judgment and makes sound business decisions.  A successful candidate will be a self-starter who independently and successfully manages turn times and service levels with ever-changing customer business needs.  The candidate must place great emphasis on high quality work paired with efficient production while also placing an emphasis on sustainable employee engagement.  This position will report to the Tolls and Violations Director within Verra Mobility’s Commercial Services division.  

Essential Responsibilities: 

• Leads a team of non-exempt employees; selection and hiring, providing work guidance, motivating, coaching, constructive feedback and informal and formal performance reviews 
• Manages day-to-day business operations by monitoring incoming volumes to ensure adequate staffing to meet or exceed customer-specific SLA requirements. 
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged. 
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles. 
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner. 
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors. 
• Responsible for maintaining operational performance goals and monitoring KPIs 
• Proactively research and analyze complex data to identify and resolve issues, make process improvement recommendations, and implement and monitor solutions. 
• Increase process maturity by documenting business and operational processes for utilization in training and day-to-day work activities 
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department. 
• Perform other duties as assigned. 

Qualifications:

• Bachelor’s degree or equivalent work experience. 
• At least one year of leadership experience in some capacity 
• Ability to develop and successfully engage with employees 
• Experience working with both interna and external customers preferred 
• Strong analytical, problem solving, and decision-making skills 
• Ability to maintain professionalism and to work well with others 
• Exceptional relationship building skills, both internal and external 
• Strong verbal and written communication skills 
• Quality driven with a strong attention to detail 
• Ability to prioritize, multi-task and meet all assigned deadlines 
• Strong computer skills using Microsoft Office (Especially Excel) 
• General SQL knowledge 

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

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