Surgical Services Coordinator II - Ophthalmology - Boston

Job Profile Summary 

Location is New England Eye Center, 260 Tremont Street, 10th Floor, Boston, MA  02116

Hours: 8:30am-5pm

Looking for a person that is fluent in both English and Cantonese

Job Overview 

This position monitors and coordinates all surgical scheduling functions for the department, including answering patient inquiries, initial patient interviews, scheduling and facilitating surgical dates with patients and families or other support systems as noted, assuring surgeon preferences regarding surgical sites, assistants, processes and any additional materials necessary to properly support specific resources. Provides complete pre-op surgical packets to the proper surgical location, assuring that surgeries may proceed as scheduled and assists the surgical biller with accurate and timely coding and billing information. Establishes systems to monitor and track department surgical functions and acts as a liaison between the department and, other departments and external organizations. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent.  

2. Two (2) years of experience with scheduling clinical procedures. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Coordinates scheduling of the surgical sites and appointments for all physicians associated with a specific location in the department to achieve maximum utilization while adhering to Medical Center standards and regulations. 

2. Conducts patient interviews to accurately document a patient's status pre-operatively.   

3. Makes necessary arrangements to qualify patients for surgery.   

4. Coordinates all pre-op tests and surgical procedures.   

5. Gathers all information obtained during the patient’s pre-op stages.   

6. Generates all information obtained during the patient's pre-op stages and submits a completed pre-operative surgical package to the surgical facility as directed by that facility, thus ensuring that the patient file is complete, and patient is cleared for surgery. 

7. Follows Federal CPT coding policies, records codes for surgical procedures and provides reports of all charges listed by the physician post-operatively to the billing coordinator. In the event of missing codes, the surgical coordinator communicates directly with the surgeon in order to obtain proper codes within 24 hours after the surgery.  Works with the billing coordinator to forward batched reports to TMCPO. 

8. Retrieves operative notes within 24 hours of a surgical procedure and ensures that surgical documentation is filed properly in patient charts and with the billing coordinator. 

9. Maintains a surgical log detailing patient data, surgery time and place, other incidental relative information, billing information including amount billed and reimbursement date and amount for each surgical patient.