Customer Care Specialist I (57556)

Job DetailsJob Location: Farmington, Care Center - Farmington, MO 63640Position Type: Full TimeJob Category: Customer ServiceCustomer Care Specialist

Make a Positive Impact

First State Community Bank in Farmington is seeking a quick learning, positive and energetic individual for a Customer Care Specialist. As a Customer Care Specialist, you are responsible for accepting calls from across our statewide footprint, analyzing information and finding the best solution for our customers, while maintaining the highest quality of service at all times.

Responsibilities in Accordance with Our Corporate Values

Professionalism

Promote high integrity of FSCB through consistent representation of organizations core values

Adaptability

Efficiently and accurately transfer incoming calls

Initiative

Developing customer relationships
Offer customer support regarding questions, concerns or confusion around products or services

Accountability

Maintain a high level of customer service in every interaction with customers, fellow employees and organization teammates

What You Can Expect

Competitive pay and benefits package - with variable compensation program based on team performance
401(k) with generous employer match benefit
Helpful, qualified, and available leadership
A caring, stable work environment

Qualifications

High School Diploma or Equivalent
Some College is preferred
Previous Call Center experience preferred
Willingness to strive for exceptional efficiency and accuracy
Exceptional customer service skills
Ability to interact and contribute in a team environment
QualificationsAdditional Information

Being a First Stater . . .
Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?

Make a Difference - Apply Now!

First State Bancshares Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.