Technical Support Specialist (Tier1/2) - Addison, IL

Company Description

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

 

Job Description

Opportunity at a Glance
    The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.  

Responsibilities

• IT Support:

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.

• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

• Builds images and software packages to deploy.

• Assists Student Workers and Support Tech I with Student Help Desk support issues.

• Assists in the supervision of Student Workers and/or temporary workers.

• Ensures lab equipment is meeting the requirements of the Academic delivery.

• Assists in maintaining lab security of equipment and software at all sites.

• Assists with network, sever, and telecommunication support.

• Follows standard operating guides and ensures compliance.

• Participates in training and evaluative sessions and recommends methods to improve lab environments.

• Performs troubleshooting and support functions for staff, students, and faculty.

• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

• SimCare Support

• The Specialist III is required to provide an intermediate level of support to the SimCare Center

• Requires approximately 10 hours per week

• Respond to requests, service calls and equipment setup assistance on short notice.

• Attend and support all Simlab on-site training, webinars and conferences.

• Ensure all equipment is setup and is in good working order.

• Should be able to provide intermediate level of support for the following:

• SIMLABS:

• SAM II Model, Computer and Sim Scopes.

• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.

• Podium PCs (2) and Projectors (2).

• WOW Carts and laptops. (4)

• Prep Area:

• Medsure dispense cart and computer.

• Control Room /Simbay:

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.

• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).

• Laerdal SimMan 3G, laptop, software updates and daily operations.

• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Briefing Room