Director, Strategic Account Management

The Director of Strategic Account Management (SAM) is a senior commercial leader responsible for strengthening ABS’s market position with its most critical enterprise clients. This role serves as the principal relationship owner across the ABS enterprise (Consulting and Bureau), driving strategic growth through coordinated engagement, integrated solution delivery, and long-term client partnership. The Director ensures ABS delivers maximum value to clients while aligning internal teams under a unified “One ABS” approach.

What You Will Do:

• Lead enterprise-level relationship management for a portfolio of high-value strategic accounts, ensuring alignment with client priorities and ABS commercial objectives.
• Develop and implement comprehensive strategic account plans, including growth strategies, stakeholder engagement, service penetration, and long-term client development.
• Serve as the primary liaison between client decision-makers and ABS’s internal teams across service lines including class, cybersecurity, sustainability, digital solutions, and risk management.
• Facilitate cross-organizational collaboration between ABS Consulting and ABS Bureau, ensuring seamless delivery of integrated solutions.
• Coordinate with Sales Teams to align engagement strategies, reduce duplication of efforts, and promote a unified client experience.
• Work with Market Leads and SMEs to bring specialized technical expertise into account strategies and client discussions.
• Represent the “Voice of the Client” to inform strategic planning, solution development, sales initiatives, and internal performance reviews.
• Track and report on KPIs, pipeline velocity, revenue forecasts, and strategic initiatives for assigned accounts.

What You Will Need:

Education and Experience

• Bachelor’s degree in Business, Engineering, or related field required; MBA or technical graduate degree preferred.
• Minimum 10 years of experience in strategic account management, business development, or enterprise service delivery.
• Proven track record managing multimillion-dollar clients and navigating complex stakeholder environments.

Knowledge, Skills, and Abilities

• Strong executive presence with excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to drive strategic planning, influence without formal authority, and lead cross-functional teams.
• Deep understanding of ABS services, maritime and energy markets, or critical infrastructure sectors strongly preferred.
• Proficiency with Microsoft 365 and CRM platforms (Salesforce, Dynamics, etc.).
• Results-oriented mindset with a strong focus on achieving commercial outcomes.

Reporting Relationships:

Will report directly to the Senior Vice President, Strategic Accounts.

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

About Our Benefits

ABS Bureau proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers support in personal wellness, including work-life services. ABS Bureau also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender ide