Customer Support Assistant

Company Description

About Us

At Sonar Spark, we’re passionate about providing top-tier customer experiences and innovative solutions in the tech industry. Based in Kansas City, MO, we pride ourselves on fostering a collaborative and inclusive environment that supports both our clients and our team. Join us and be part of a company that values your growth and contributions.

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring they receive timely and efficient assistance. This is an excellent opportunity for someone who is passionate about customer service and thrives in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism and efficiency.
• Assist customers in troubleshooting and resolving issues related to our products or services.
• Document customer interactions and escalate unresolved issues to the appropriate departments.
• Maintain up-to-date knowledge of company products, policies, and procedures.
• Collaborate with team members to identify and implement improvements in the customer support process.
• Ensure customer satisfaction by providing excellent service and follow-up.

Qualifications

Skills & Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• Problem-solving mindset with a keen eye for detail.
• Proficiency in using customer relationship management (CRM) tools is a plus.
• Prior experience in customer support or a similar role is preferred but not required.
• High school diploma or equivalent; additional education or training is a bonus.

Additional Information

Benefits

• Competitive salary range of $36,000 to $44,000 per year.
• Opportunities for professional growth and career development.
• Comprehensive training and onboarding programs.
• Supportive and inclusive work environment.
• Flexible work schedule options.