Client Remediation Senior Lead - Hybrid - SVP - C14

The objective of the USPB Centralized Customer Remediation Team is to quickly assess and identify

customer impacts and ensure remediation is completed promptly with the appropriate detailed

documentation required by Internal Audit and the Regulators. These activities will be conducted in close

partnership with the Issue Owners and Managers within U.S. Personal Banking. Excellent communication

skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.

The Compliance Business Control Sr Officer is accountable for management of complex/ critical/ large professional disciplinary areas. Responsible for driving customer remediation to completion including strategy definition, execution and validation. This position will support Citi Retail Services remediations as a part of the Centralized Customer Remediation Team (CCRT).  This role is focused on evaluating

impacts, universe, and sizing of significant/regulatory issues that arise in relation to customer remediation.

Responsibilities:

• Oversees, designs, and manages client remediation population and impact analyses for USPB owned and impacted issues, including those that are Regulatory and Internal Audit concerns.
• Provide expertise and guidance related to the USPB remediation processes and policies, partners with other department leaders to define, prioritize, and execute remediation programs.
• Create comprehensive documentation that conforms to Internal Audit and Regulatory expectations.
• Provide thought leadership and effective challenge throughout the data remediation lifecycle (including root cause analysis, remediation planning, code review for queries related to population completeness planning and execution criteria, and post remediation implementation).
• Cultivate and support a sustainable and repeatable control environment by continuing to improve identified opportunities.
• Adopt a structured and investigative approach to their workload and be able to present all information in a clear and comprehensive manner, both verbally and in writing.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
• Candidate must be able to meet with Internal Audit and bank regulators and confidently/accurately explain how they identified the starting universe of potential impacted population associated with a particular issue.
  • Prefer a comprehensive understanding of analytic tools and data within Citi.

Qualifications:

• 10 + years of financial, banking, issue management, or auditing experience.
  • Prior Data Remediation experience within Banking Industry is preferred.
• Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency.
• Strong sense of accountability and ownership, with strong results orientation.
• Strong communication/listening, presentation, and influencing/negotiation skills.
• Should have excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).

Education:

• Bachelor’s/University degree or relevant experience, Master’s degree preferred.

ed.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Schaumburg Illinois United States

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Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerin