Merchant Services - Partnership Relationship Manager - Vice President

You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.

As a Partnership Relationship Manager in Merchant Services, you will manage a high-value portfolio of referral partners and will be responsible for developing, growing and retaining business within the assigned portfolio.

Job Responsibilities 

• Responsible for developing, growing and retaining business for complex portfolio; drives complex contract renegotiations
• Develop and implement client & portfolio strategies in line with overall business objectives
• Responsible for coordinating quarterly/annual client performance reviews
• Assist in developing processes and procedures for both/either department and client enhancement
• Understands and assess client needs, troubleshoot issues, quantify downstream impacts; researches and follows through on issues/questions
• Applies a consultative, influencing and selling approach to develop and execute strategies to deliver appropriate solutions
• Performs what‐if analysis to explore impact of industry announcements
• Grow portfolio's profitably through effective account management and implementation of sophisticated and often complex product strategies
• Keeps management abreast of client developments; prepares portfolio performance summaries for senior management
• Makes recommendations on new products and services dependent on client input and general industry observations
• May attend industry events on behalf of company prospecting new and existing clients

Required Qualifications, Skills and Capabilities: 

• 8+ years industry or relevant experience
• Relationship management experience
• Ability to prioritize multiple initiatives
• Extensive knowledge of product(s) and solution options
• Extensive negotiation, selling, influencing and presentation skills

Preferred Qualifications, Skills and Capabilities: 

• Deep internal knowledge of platforms, technical capabilities

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans