Customer Success Manager - Enterprise Asset Management (EAM)

Your Title: Customer Success Manager – Enterprise Asset Management (EAM) 

Job Location: Western part of the US (preferably in the Pacific or Mountain time zone) 

Our Department: Local Government, Owner & Public Sector 

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.  

 What You Will Do: 

As a Customer Success Manager, you will own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion. We are looking for a Customer Success Manager with prior experience in GIS, Cityworks, and customer/account management.  

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site customer visits, staffing conferences, and nurturing various Trimble integrations and communications.  

• Increase customer platform usage and adoption  

• Ensure customer satisfaction  

• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value  

• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision  

• Manage customer escalations to various Trimble teams 

• Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express 

• TRAVEL: Approximately 30-40%. 

What Skills & Experience You Should Bring 

• BS/BA in business management, GIS, geography, related field 

• Solid knowledge of local or county government 

• Knowledge of Community Development (building permitting processes, code enforcement, business  licensing), Public Works and Utilities in municipal and/or utility districts (water,  wastewater, stormwater, streets, and traffic)