Sales Support Specialist

About Garity Advantage

GarityAdvantage is an independent marketing organization that specializes in the senior market — namely, Medicare products. The firm proudly serves as a key intermediary between insurance carriers and a network of independent sales agents. GarityAdvantage has built a significant presence in the Northeast and Mid-Atlantic regions and is rapidly expanding into new markets across the country. In business since 1970, GarityAdvantage today serves more than 250,000 Americans annually. Garity Advantage is based in Norwell, Massachusetts.

Job Summary

The Sales Support Specialist (SSS) is a key player in driving the growth of our business within a defined territory. The SSS collaborates with the Territory Manager ™ and the VP of Sales Operations to cultivate new broker leads, expand existing contracts, and identify unique sales opportunities. The SSS also handles all sales-related inquiries from existing brokers, freeing up our TMs to focus on recruiting new agents and expanding carrier relationships.

Primary Responsibilities:

New Broker Lead Generation and Management (50% of role):

• Articulate the Garity value proposition, product details, and market opportunities to insurance brokers.

• Execute outbound calling campaigns to generate leads.

• Monitor and engage with active leads from various sources.

• Qualify broker leads for TM follow-up and set appointments.

• Support company/territory initiatives as needed.

Existing Broker Engagement (50% of role):

• Develop deep product knowledge in the served markets.

• Handle product and carrier-related questions from brokers across the territory.

• Manage the broker welcome process and provide one-on-one training for newly contracted brokers.

• Troubleshoot and resolve broker issues/inquiries regarding contracting, enrollment, commissions, etc.

• Provide guidance and marketing support for brokers in need of product information or lead generating strategies.

• Manage pre-AEP certification process for existing brokers.

• Call all brokers regularly to maintain engagement and interest in Garity.

• Evaluate production and contract gaps in the existing broker base and devise strategies to improve sales/add contracts.

• Work with TM to develop seasonal performance reports for key uplines and top producers.

Primary Skills & Requirements:

• Exceptional phone communication skills with a comfort in making outbound calls.

• Excellent interpersonal skills with an outgoing personality.

• Sales-oriented, self-motivated, high-energy team player.

• Excellent written and oral communication skills with impeccable phone etiquette.

• Strong follow-up skills, organized, and detail-oriented.

• Superior customer relationship skills with the ability to collaborate with multiple departments.

• Ability to absorb key product details and market information.

• Must become licensed and certified to sell within 6 months of employment.

• Proficient use of Outlook, Excel, and CRM tools.

• Social media experience with LinkedIn, Facebook, and Twitter is a plus.

• Medicare experience/knowledge is preferred but not required.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or onli