Technical Assistant

Description

Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.

 

Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.

 

Liberty Mutual has an exciting Technical Assistant position available.

 

This is a remote position. Candidates residing within 50 miles of the following offices are required to report onsite twice a month: Las Vegas, NV; Lake Oswego, OR; Bala Cynwyd, PA; Indianapolis, IN; Plano, TX; Hoffman Estates, IL; Weatogue, CT. Please note this is subject to change.

• In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data.
• You will respond to routine correspondence, inquiries and information requests, and resolve routine problems or escalating them as necessary.
• Gathers and organizes data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
• Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc.
• Ensures completion and accuracy of data, paperwork, and/or forms.
• Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
• Maintains records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc.
• Ensures accuracy of information and runs reports as needed.
• Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
• Provides administrative support to technical staff which may include, creating documents, forms, spreadsheets, presentation material, etc.;   reviewing incoming mail and determining course of action; preparing and sending out form letters.
• Must be able to work during business hours of 8:00am to 5:00pm PST.

Qualifications

• High school degree or equivalent, plus at least 3 years of related administrative office work experience.
• Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
• Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
• Ability to deliver quality customer service using standard practices.
• Basic knowledge of Microsoft Office applications, such as Excel and Word.
• Must have current Claims Services experience.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.We value your hard work, integrity and commitme