Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Oversees the Box Office and Ticket Sellers during events.  In addition to supervising the Ticket Sellers, this position provides ticketing, guest services, and event support, including processing special ticket orders, interacting with promoters, ticket service reps and tour personnel.  Serve customers and handle difficult customer service issues. 

 

This role will pay an hourly rate of $22.15

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

 

Assists at the Box Office for ticket resolution when needed during events, demonstrating excellent

customer service by handling difficult customer service or ticketing issues.  Process ticket orders as needed.

 

Interacts with promoters, ticket service representatives and tour personnel; create accurate complimentary ticket logs, manage tour and VIP Will Call; assist with chair set and floor labeling as needed.

 

Supervise Ticket Sellers to ensure that proper selling procedures are followed.  Counsel and/or disciplines Ticket Sellers if a performance issue arises.

 

Update and coordinate all event information for Ticket Sellers.

 

 

Open and close Box Office as required.

 

 

Answer questions efficiently and courteously concerning pricing, seating and upcoming events.  

 

Supervisory Responsibilities: Supervises Ticket Sellers during events.  Assists with the overall direction, coordination, and evaluation of the Box Office.  Carries out supervisory responsibilities in accordance with Oak View Group policies and applicable laws.  Assists in training employees; planning, assigning, and directing work; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or general education degree (GED)

Ticketing experience in sports and entertainment preferred

 

 

Skills and Abilities

Ability to work under pressure

Ability to work in a fast-paced environment with promoters, the public and fellow staff members

Knowledge of supervisory principles and practice; ability to coordinate staffing

Proficient with MS Office Programs (Word/Excel/Outlook) 

Experience with computerized ticket system preferred

Good communication and problem-solving skills

Excellent customer service and teamwork skills

Ability to work independently with minimal supervision

Ability to work flexible schedule as needed, including weekends, evenings and holidays

Must have professional attitude and appearance

Prior Box Office experience preferred

 

Computer Skills

To perform this job successfully, an individual should be proficient with MS Office programs (Word/Excel/Outlook).  Experience in computerized ticket systems preferred.

 

Certificates, Licenses, Registrations

No certifications are required.

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of