Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Implementation Analyst Sr. within PNC's Tempus Technologies organization, you will be based in Auburn, IN. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. This could also be a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

As an Implementation Analyst Sr., you will work closely with our PMO and Integration teams to support the implementation of Tempus software solutions. This position will allow you to collaborate directly with our customers, serving as a trusted technical advisor throughout the implementation process. You will lead technical communication throughout the project lifecycle, manage the merchant’s boarding and configurations, and document the details for the customized software solution delivered. This position will troubleshoot implementation issues and act as a technical consultant to ensure seamless project execution and outstanding client experiences. This is not a development role, but success in this position requires programming exposure, understanding integration frameworks, and navigating technical environments confidently.

Key Responsibilities:
• Partner with Sales, PMO, and Integration teams to align with client goals toward a successful software implementation.
• Lead discussions pertaining to software behavior, demo’s, testing, API’s, boarding, configuration management, and account credentials.
• Support client projects through QA testing, pilot and production roll out.
• Provide insight/advisement on implementation best practices.
• Serve as a technical point-of-contact for clients throughout the implementation process.
• Troubleshoot implementation issues, which may include gathering issue details from the client, internal research, obtaining and reading logs, reproducing the issue.
• Educate internal and external stakeholders on software solution implementation.
• Stay current on technical developments and enhancements within the Tempus product offerings.

Ideal Candidate Profile:
• A consultative, collaborative professional who thrives on solving technical problems.
• Strong communication skills — ability to explain complex technical concepts to technical and non-technical stakeholders.
• Proficient understanding of programming languages and development environments.
• Experience with troubleshooting, using API’s and reading logs.
• Intellectual curiosity, problem-solving skills, and attention to detail.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.

Preferred Skills & Experience:
• Hands-on experience with software implementation.
• Familiarity with analyzing technical workflows.
• Strong understanding of technologies such as XML/JSON, Postman, Notepad++, Kibana.
• Background in software development, implementation, quality assurance, IT, solution architecture, or technical consulting.
• Experience working with payment systems, e-commerce, point-of-sale, or platform ecosystems is a strong plus.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

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