Firm Billing Project Manager

Firm Billing Project Manager, Billing  (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Firm Billing Project Manager to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We’re looking for a quick and capable self-starter who can integrate themselves into departmental workflows and understand at a deep level how and why the work gets done. You should be able to research the entire scope of an issue, set and uphold milestones and deadlines for themselves on a project, and should be able to clearly and concisely illustrate complicated workflows. You should derive a sense of satisfaction from closing out a difficult project, and look forward to moving on to the next challenge.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Plan, execute, and manage billing-related projects, including updating billing information for firms and cases.

• Ensure accuracy and compliance with client-specific billing requirements, including custom line items and rate card usage.

• Develop, update, and maintain training materials related to billing and invoicing processes.

• Assist in onboarding new hires and provide comprehensive training on billing systems, processes, and client requirements.

• Conduct ongoing training sessions to keep the billing team updated on process changes and new initiatives.

• Manage and resolve billing disputes in a timely and efficient manner, collaborating with internal teams and clients to investigate and address discrepancies.

• Generate reports on billing activities, dispute resolution, and project progress for senior management.

• Become an expert on Steno's billing systems; help advise on system changes in collaboration with the Product Team; organize the component projects for the annual rate changeover

You’re gonna crush it if

• You have strong organizational skills and are able to juggle overlapping project timelines that can span months.

• You are equally comfortable diving into some administrative work to support the team or taking time to map on thoughts on strategic infrastructure projects.

• You are able to eloquently express complicated concepts through training materials that can be understood by employees of all skill levels.

• You have experience in billing, invoicing, or a related field, preferably within a law firm or corporate legal department.

• You possess excellent written and verbal communication skills and are experienced in creating

Compensation & Benefits

• Salary - $67k - $75k 

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

Our Production team is a highly reliable and super motivated team. A diverse group working throughout the country, we’re responsible for review of our most sensitive and VIP depositions. 

We are tech-savvy perfectionists an