Director, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management

Job Description Summary

Overview

Mastercard Travel and Expense (T&E) corporate cards enable corporations and business travelers to pay business trips within the corporation ecosystems. T&E corporate cards simplify the overall business travel experience enabling centralized payment anywhere, offering card holder services, facilitating expense management and reporting for the corporate accounting teams. T&E cards are massively used across the world for +60% of total business travel spend

The T&E corporate card Director is responsible for delivering best-in-class T&E card services and value proposition to meet the needs of corporate travelers and corporation buyers (i.e. travel managers, accounting teams, procurement teams) as well as T&E partners and fintech partners.

The T&E team is looking for an individual who will be the lead of the T&E card products including card-holder services and value-added corporation services. The Director job mission includes shaping and leading a new vision for T&E card service aligned with new market dynamics and customer expectations. The Director will ensure that stakeholders from the regions, from other product teams such as Smart Data and In-Control platforms and from D&S are unified for the product’s vision and will collaborate with their product

Your primary competencies include concept ideation and solution design, defining and managing the customer journey, hypothesis testing through prototypes, feature articulation and user flows, interaction design, and optimizing the in-production experience.


Responsibilities

LEAD
• Product vision and strategy with the various stakeholders for card-holder services, reward programs and consulting services to Corporations
• Product value proposition and narrative for clients
• Provide direction and mentorship to team members
• Exemplify values and champion culture priorities
• Create and nurture growth and development opportunities for team members
• Identify and attract top talent

DESIGN
• Define the T&E card offering including understanding customer problems, validating ideas, and designing experiences that solve their problems
• Build product roadmap with engineering teams
• Define go to market with the different regions and marketing in partnership with D&S
• Manage complex initiatives to ensure overall success, including scope, resourcing and timely quality deliverables that meet stated goals
• Create standards and enforce cohesiveness and alignment of T&E product vision against those standards
• Drive discipline of leveraging design and experience patterns across programs and products and sponsors new patterns
• Approve deliverables

COLLABORATE
• Collaborate with D&S product management, engineering, and other cross functional partners to ensure consistent, cohesive, and quality customer experiences
• Serve as prioritization and escalation contact across design initiatives and primary point of contact during planning processes and with the regions
• Host product experience design workshops and reviews, participate in sessions with partners including clients and create opportunities for team-wide collaboration


Skills
• Product management and Consultative selling
• Communication skills and partnerships with stakeholders
• Decision making and leadership skills including presenting to senior management
• Innovation mindset and market driven analysis to build the best offering
• Ability to execute on strategic direction and coordinate with team members
• Experience in user research methods
• Experience in Loyalty programs

Education/Experience
• Management of people and projects required
• 15+ years of experience in Payment
• 15+ years of ex