Mesa Medical Assistant Supervisor

Job DetailsJob Location: Adelante Healthcare Mesa - Mesa, AZ 85201POSITION SUMMARY 

The Medical Assistant Supervisor oversees the daily operations of a clinical site, ensuring efficient and profitable service delivery. This role supervises both clinical and non-clinical support staff, coordinates with providers and departments, and manages patient flow and related systems to maintain a safe, positive environment. Additionally, the supervisor is required to fulfill all responsibilities associated with the roles of Associate Medical Assistant, Medical Assistant, and Senior Medical Assistant.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day.   Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.  Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence. 

OUR CORE VALUES

Inclusion
Nurture 
Service
Purposeful 
Integrity
Resilient
Engaged
QualificationsESSENTIAL SKILLS AND EXPERIENCE:

High school diploma or GED from an accredited institution plus advanced training
Graduation from an approved medical assistant training program 
Certified Medical Assistant required
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations 
Minimum four (4) years healthcare experience, which includes three years healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development plan
Clinical competency with background as Medical Assistant, nursing if applicable
Ability to solve problems using a logical, systematic approach
Demonstrated management, leadership, diplomacy, and customer service skills
Experience in applying continuous quality improvement techniques in delivery of care to improve patient health outcomes 
Proven ability with productive and efficient time management; and fulfilling commitments
Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her job
Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level 
Ability to provide effective personnel performance management 
Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines 
Ability to measure and report departmental cost performance 
Ability to accept and promote change as positive; taking into account other’s concerns 
Experience with management information systems and electronic health records (EHR) software
Ability to work effectively with staff, clients, associates, and the community
Must have reliable transportation that can meet any operational reassignments of the organization during the workday.  If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

POSITION REPONSIBILITIES/ESSENTIAL:

Team Leadership 

Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
Maintain accurate time and attendance records 
Assure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc.
Recruit, interview, orient, train, and mentor staff
Organize staff‘s daily work activities and schedules and cover if needed to meet staffing needs
Identify financial status of patients regarding fee scale, insurance or discounts.  Refers to eligibility as needed  
Conduct monthly staff meetings including agendas and minutes
Oversight of scheduling, billing, and scanning of records
Monitor appointments, patient flow and waiting areas to improve daily productivity
Ensure that patients and visitors are treated courteously by all staff
Document and resolve patient complaints
Establish and maintain effective working relationships and communication with internal and external customers
Anticipate the needs of staff and patients and proactively seek solutions or interventions
Initiate coaching and work with manger for corrective action issues
Manages quality improvement and safety initiatives
Support and implement organization’s goals, objectives, policies, procedures, and systems
Monitor and control health center expenditures, review and app