Senior Global Key Account Manager

About the role 

We’re looking for an experienced and driven Senior Global Key Account Manager to lead and grow relationships with some of our most critical international merchants. In this role, you’ll act as the primary point of contact for global accounts, building long-term partnerships and ensuring consistent value delivery across markets.

You’ll work closely with product, operations, and merchant success teams to create tailored solutions, drive merchant adoption of our services, and contribute directly to our global growth strategy. This is an exciting opportunity for someone with both strategic vision and hands-on execution skills – ready to shape the future of high-impact partnerships at Instabee.

Some of the things you will do

In this role, you won’t just manage accounts – you’ll be responsible for developing deep relationships with international merchants, understanding their business needs, and aligning our solutions to support their long-term success. You’ll work cross-functionally to ensure that Instabee delivers a seamless experience, while also using data and insights to identify growth opportunities and track performance.

• Manage global accounts – Build trusted, long-term relationships with key international merchants.
  

• Drive growth – Increase adoption of Instabee’s services across multiple markets.
  

• Advise strategically – Use market insights to guide merchants on best practices and future-proof strategies.
  

• Collaborate cross-functionally – Partner with product, operations, and merchant success to deliver a seamless experience.
  

• Leverage data – Monitor merchant performance, track success, and identify areas for improvement.
  

• Advocate internally – Represent the voice of global merchants and influence product and service development.
  
  

What we're looking for 

We believe you are a relationship builder at heart, with the ability to navigate complex organisations and influence senior stakeholders. Ideally, you bring experience from commercial roles in tech-driven industries such as SaaS, telecom, or manufacturing, combining technical understanding with business acumen. You are equally comfortable driving strategic conversations with executives as you are digging into performance data to identify practical improvements. With a balance of commercial acumen and strong interpersonal skills, you know how to create value for both merchants and Instabee.

• Degree in Business Administration or Engineering or related field.
  

• Proven experience in managing global or key accounts.
  

• Strategic thinker with strong problem-solving abilities.
  

• Excellent communication, presentation, and negotiation skills.
  

• Skilled at navigating complex organisations and building trust at senior levels.
  

• Proficiency in CRM tools and data-driven decision making.
  

• Cross-cultural awareness and adaptability.
  

• Willingness to travel internationally when required.

• Fluent in English (additional European languages are a plus).
  

Who you are

You have an entrepreneurial mindset and thrive in dynamic environments. You take ownership and create structure where needed, while remaining flexible and collaborative. You’re a team player who enjoys building relationships, but also comfortable working independently and setting priorities. Above all, you are passionate about building lasting partnerships and making an impact on a global scale.

If this is you then we can’t wait to meet you!

What you’ll get 

This is a high-impact role at the centre of Instabee’s international growth. You’ll have the opportunity to work with some of Europe’s most exciting e-commerce merchants, collaborate with a diverse global KAM team, and directly shape how we deliver value to our partners.

Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer: 

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