Customer Service Order Processor

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Your Opportunity: Taylor Visual Impressions is seeking a Customer Service Representative to join their team in Duluth, GA and provide support to their sales team! The Customer Service Representative is responsible for editing and entering multiple product lines in the system including some estimating responsibilities. This includes interacting with internal and external customers to resolve order or estimate-related questions or inquiries. 

Your Shift:

• 1st shift; Monday - Friday from 8:00 am to 5:00 pm EST
• Role will be onsite based in Duluth, GA

Your Responsibilities:

• Editing orders
• Prioritize orders according to ship date requests or any identified special considerations
• Verify sample and order specifications, extension of price, assign commission rate, and assign appropriate ship or proof date according to service schedule
• Research/and resolve missing/incorrect specifications pertaining to orders
• Verify the correct art is pulled into the sales order for transmission of the purchase order and artwork to the mill
• Prepare the order costing worksheet to calculate costs, sale price and commission on each order for accurate entry
• Review all estimates for accuracy and adherence to company policies and practices
• Interact with the sales representative, vendors, and others to resolve work-related questions or inquiries
• Use company specific resources for applying pricing and entering orders
• Demonstrate flexibility in dealing with the personal and stylistic differences of teammates and customers
• Cross-train in other areas of the business to level the workload within the business
   

You Must Have:

• A high school degree or GED (general education degree)
• 1+ years of related Customer Service / Order Entry experience
• Ability to communicate effectively with internal and external customers
• Strong skills in math, data entry, color/register perception, and a high level of accuracy
• Ability to read, analyze, and interpret general business and numerical data
• Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, or diagram form
• Willingness to work additional hours as needed to meet business/customer deadlines
• Strong customer service skills and the ability to work efficiently and effectively with others to ensure smooth work flow
• Proficiency in Excel, Word, Power Point, and Outlook

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind s