Corporate Accounts Receivable Specialist

Description

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Corporate, Story City, IA

SUMMARY: The Accounts Receivable & Collections Specialist is responsible primarily for managing the aged report and securing outstanding payments. This role requires an assertive yet professional communicator who can mitigate financial risk, resolve billing discrepancies, and maintain strong customer relationships while protecting the company's cash flow.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, as well as other duties that may be assigned.

Portfolio Management

• Review accounts receivable aging report weekly to identify unpaid, delinquent, or high-risk accounts

Proactive Collection

• Initiate contact with customers regarding past due-due invoices via phone, email and customer portals

Account Reconciliation

• Reconcile complex customer accounts to ensure issues are being resolved

Customer Account Maintenance

• Process and maintain customer account requests, including new customer setups, updates to existing customer information, credit reference requests, and other account-related changes.

End of Month Procedures

• Send monthly aged receivables to National Account Managers

Additional Support Responsibilities

• Cross-train to support Center of Excellence locations as needed, including assistance with customer invoicing and cash posting.
• Support department projects and process-improvement initiatives as assigned.

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree in accounting or related field from four-year college or university; or Associate degree in accounting or related field plus 2 years of experience; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Reliability: at work every day on time
• Accuracy: uncompromised
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Attention to Details
• Independence
• Manage multiple projects, priorities, and deadlines
• Organizational skills
• Professionalism/professional demeanor
• Team: work as a member with all employees
• Proficiency in MS Office products including Excel

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions