Piers Site Lead

More About the Role:
The Digital Modernization Group at Leidos has an opening for the Navy’s Service Management, Integration and Transport (SMIT) Piers Connectivity Services program as a Site Operations Leader. The SMIT contract will provide secure end-to-end Information Technology (IT) services to more than 400,000 hardware devices and 600,000+ users at over 1,600 Continental United States (CONUS) sites and over 82 OCONUS site across Asia, Europe, and the Middle East; constituting one of the largest combined networks in the world.

Under the Piers Connectivity Services portion of the contract, the Leidos team will provide pier side connect/disconnect service, network administration, and fiber optic cable repair supporting US Navy vessels arriving and departing from piers throughout the CONUS Theatre.

What You'll Get to Do:
The ideal candidate will be responsible for managing the day-to-day operations of the site, to include providing direction to site resources, interacting with customer leadership, and being the primary interface between the site and the Piers Connectivity Management group. The candidate will manage both internal and sub-contractor team members, coordinate staffing, scheduling, training, and quality assurance for Program contract personnel. Undertake status review meetings among project team members and clients. Coach team members to accomplish project goals, to meet established schedules, and resolve technical or operational issues. Analyze and measure appropriate metrics for key project criteria, to include producing reports to quantify contract deliverables, with a focus on IT services and knowledge of the Navy Networks and piers connectivity requirements. The Site Operations Leader will provide oversight of the connectivity of Naval vessels at the site in support of the Piers Connectivity Services Program and the SMIT contract. The Site Operations Leader is responsible for tracking the connect/disconnect services provided to all vessels arriving and departing at the pier location serviced by the SMIT contract within the contractual service level target timelines. The Site Operations Leader will provide the Government and Piers Service Delivery Manager accurate and timely status regarding task execution and performance and will be responsible for the accurate and timely delivery of all deliverables. The Site Operations Leader will track and conduct network operations and engineering activities; connect/disconnect actions at the piers, maintenance; repair and replacement of cables; and the shipment and status of replacement parts and equipment.

•Drive business and reporting rhythms, managing and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers in your assigned location.
•Responsible for reporting progress against the baseline, in addition to employing a risk register to identify risks, analyze identified risks, and the develop associated mitigations. 
•Responsible for the management program scope in order to meet schedule requirements; responsible for defining resource needs, directing personnel to perform tasks, and reporting progress to Program Management 
•Oversees IT knowledge and equipment asset transfer, ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements.
•Develop and manage a collaborative work environment, working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted. 
•Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs).
•Manage “as-is” information, inclusive of technical baseline documentation, SOPs, local procedures for security/onboarding, workload data (tickets), historical Service Level Requirement (SLR) performance and tools used to capture performance metrics.
•Manages staff to conduct asset inventories, directing asset reconciliations, inventories, and configurations across all sites.
•Manage staffing schedules, task assignments, and workload prioritization to ensure consistent operational coverage and efficiency.
•Lead all local hiring, staffing, and onboarding efforts in coordination with program hiring practices and security clearance requirements.
•Handle personnel management functions including conflict resolution, performance oversight, and team cohesion.
•Manages and tracks shipment of replacement parts, repair equipment, test equipment, tools, and consumables.
•Establish and maintain transparent and respectful working relationships with customer and Program Management leadership, and subordinates. 
•Track and coordinate response to service outages, disruptions, and escal