Lead Product Manager - Payer

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the VP Product, Member Growth, you will drive Spring Health’s product strategy for our insurer segment, owning key payer experiences end to end. You’ll partner closely with customers, sales, strategy, operations, and engineering to build solutions that improve clinical outcomes, boost utilization, and deliver meaningful ROI for payers. Your work will help Spring Health deepen partnerships with insurers and expand access to high-quality behavioral healthcare.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What You’ll Do

• Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as a global center of excellence for behavioral health.
• Cultivate a deep understanding of our members throughout their payer specific journey experience, and advocate for solutions based on their needs and pain points. Oversee design and QA for your customer’s unique experience and flows. 
• Be the expert in understanding customer (businesses) current and future needs, and build the strategies and roadmaps that delight customers and meet our company’s objectives.
• Be a strategic, internal and external-facing leader for the insurer business segment / portfolio: Build and maintain trust with external customers, developing deep relationships and demonstrating world-class ROI to customers.
• Ownership: This product leader will be the end to end owner for this vertical and will be responsible for driving across all aspects of the program from strategy to execution. No task is too big or too small. 
• Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, engineering and marketing) and customers to gain an understanding of the key problems and drive strategy and execution to focus on and how we plan to solve them.
• Own payer-specific KPIs at the company level. Partner closely with cross-functional teams to ensure a seamless user experience for payers that drives utilization and ROI
• Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the insurer business.
• Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact.
• Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute across teams (design, engineering, and data science) to launch valuable and high-quality experiences across our platform.
• Determine and optimize the key performance indicators for your scope.
• Drive and improve the product development process as it relates to your customer segment, ensuring that features shipped are high-quality and on-time.

What Success Looks Like