Bilingual Virtual Healthcare Communicator

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. 

Representing clients on a variety of projects via inbound/outbound telecommunication. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What’s in it for you? 

• Competitive compensation 

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions 

• Generous performance-driven Incentive Compensation package 

• Competitive environment with company wide recognition, contests, and coveted awards 

• Exceptional company culture 

• Recognized as a Top Workplace USA 2021 

• Awarded a “Great Place to Work” award in 2022 and 2023 

• Fortune Best Workplaces in Biopharma 2022 

What will you be doing? 

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases. 

• Exhibit effective communication and tele-management skills. 

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. 

• Possess effective organizational skills, including working with multiple projects simultaneously. 

• Adhere to all company policies and Standard Operating Procedures. 

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. 

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). 

What do you need for this position? 

• Bilingual (Spanish) required 

• Bachelor’s degree or equivalent work-related experience. 

• Inbound Call Center experience required. 

• Excellent verbal, written, and listening communication skills. 

• Ability to join frequent meetings and calls without disruption or disconnecting 

• Competency with a computer keyboard and mouse. Technically savvy. 

• Pleasant and professional telephone manner. 

• Flexibility in scheduling for rotating shifts to accommodate the needs of the business 

About Inizio Engage   

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise