Assistant Director, Student Accounts

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.   
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Assistant Director, Student Accounts
Division: Enrollment and Marketing
Evaluation Group: Staff Administrator
FLSA Status: Exempt

Reports To: Director, Student Accounts
Positions Supervised: Senior Student Accounts Representative; Student Accounts Representative

Review of applications will begin on April 8th and will continue until the position is filled. The anticipated start date for the successful candidate is April 25th or later.

Job Summary

The assistant director of student accounts is responsible for ensuring high-quality customer service within the Student Accounts Office. This role oversees daily interactions with students and families regarding billing, payments, and account inquiries, ensuring a seamless and supportive experience. The assistant director supervises student accounts representatives, providing training, coaching, and performance management. Additionally, this position collaborates with the director of student accounts and other University departments to improve Student Financial Services (SFS) processes.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Ensures student account inquiries are handled efficiently, accurately, and professionally
• Implements and maintains customer service standards within the Student Accounts Office
• Serves as the primary point of contact for escalated student and parent concerns, ensuring timely resolution
• Supervises daily operations related to student account management, including tuition payments, billing, refunds, and payment plans
• Oversees stipend processing of student accounts with credit balances in compliance with cash management regulations
• Assists with third-party billing and oversees communication with outside agencies
• Tracks, posts, and reports student taxable income when institutional funds exceed direct costs
• Ensures compliance with federal, state, and University policies related to student accounts, including Family Educational Rights and Privacy Act (FERPA) and Title IV regulations
• Coordinates with Information Technology (IT) and other departments to improve system functionality and enhance service delivery

Leadership and Strategic Thinking

• Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
• Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
• Utilizes effective strategies to build collaboration for maximum execution
• Aligns division/department purpose and actions with relevant University initiatives and higher education trend