Comcast Cybersecurity: National Network Surveillance Tech 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Service Policy Assurance Technician 2 is responsible for performing a wide range of functions across a variety of technologies and applications that include but are not limited to: performing mitigation for security related incidents; providing education to internal partners and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs.


Ideally, this candidate possesses general security and privacy knowledge to protect our customers and combat common threat vectors. This resource will work and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's.

Job Description

*We cannot provide sponsorship now or in the future for this role, including H-1B, H-4 EAD, F-1 OPT/CPT, TN*

Responsibilities/Job Duties: 

• Utilize multiple software systems and applications to support Operations  

• Assist Comcast customers in recovery from fraudulent activity and attacks against them within the Comcast domain 

• Assist other Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues 

• Enforcing Comcast’s Acceptable Use Policy 

• Addressing incoming operation tickets accurately and in a timely manner 

• Answer Tier 3 incoming calls, voice mail, chat, and email  

• Maintain an active presence in all relevant Slack and Teams channels 

• Remain current on all workflow changes 

• Recommend process improvements, efficiencies, and course of action, when necessary 

• Prioritizes workload and manages multiple time sensitive issues.  

• Demonstrates flexibility and adaptability to the changing needs of the business 

• Is actively engaged in continuing education  

• Adheres to SPA Operations Guiding Principles 

• Regular, consistent, and punctual attendance 

• Consistently maintains (or exceeds) defined Scorecard metrics 

• Other duties and responsibilities as assigned 

 

Required Skills: 

• Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences 

• Highly organized and detail oriented 

• Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the security and privacy of computer users, including common attack vectors and best practices designed to combat such threats 

• Experience with remote troublesh