Bilingual Spanish Care Team Representative

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Bilingual Spanish Care Team Representative

Must be Bilingual in Spanish. The incoming calls will be 90% in Spanish and all internal meetings in English.

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence in Dubuque/Coralville/Cedar Rapids IA; Dublin/New Albany OH; Irving TX, Memphis TN, Southfield MI, Orlando FL.

Entry-level, Care Team Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A stable and consistent work environment in an office and/or virtual setting

• A training program to learn how to help employees and customers from some of the world’s most reputable brands.

• An assigned mentor and manager who will guide you on your career journey.

• Career development and promotional growth opportunities through increasing responsibilities

• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE OF THE ROLE:

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
 

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Provide excellent customer service to external customers and internal support to an assigned team.

• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

• Provide detailed notes on phone calls, and track and code documentation according to standard processes.

• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

• Resolve issues with one call/ one-person responses.

• Investigate customer feedback.

• Track trends

• Assist with developing corrective/preventative actions.

• Perform administrative tasks.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.

• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required

• PC literate, including Microsoft Office products, Windows environment.

• Must meet minimum typing requirements.

• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

• Entry-level collea