Director, Product - Card Collections

Who we are:

At BrightWay (www.meetbrightway.com) we’re living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms.

Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engaging and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in

developing all of our products, features, or experiences. We’re not afraid to look to outside influences and create new frameworks.

Our office in Charlotte, NC’s up-and-coming South End serves as our hub to connect with our distributed team mates around the country and the globe.

About the role:

We are looking for a Director of Product to join our Collections team as an experienced manager and team motivator. This is a small team, so you should also be ready to roll up your sleeves and contribute as an individual as well. In this role, you’ll oversee efforts to decrease charge offs by increasing the likelihood that customers make payments or accept borrowers' assistance offers within the BrightWay mobile app and other digital properties. There may also be opportunities for you to improve back office collections processes in partnership with our operations group. This role is pivotal in ensuring our collections efforts evolve to adopt industry best practices and innovate to become a leader within the financial services industry.

As a Director of Product, you have a proven track record of delivering awesome customer experiences and results at scale. You have a strong bias for action, and you’ll do whatever it takes to get it done. You are a strategic thinker who can propose innovative ideas and execute on long term roadmaps while managing stakeholders across the organization. You mix strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do. You are open-minded and inquisitive. You are a team player.

Your responsibilities:

• Manage your team’s roadmap to deliver your Key Results and Outcomes.

• Identify and drive strategic initiatives and long term roadmaps within the Collections space, staying on top of the market and customer expectations. You should bring unique and ownable solutions to our business challenges.

• Manage relationships with external vendors, fostering collaboration that leads to smooth integration and implementations.

• Gain a deep understanding of our customers’ needs and pain points through data analysis, and direct user interactions.

• Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team leaders. Be a critical voice for teh team to help clarify the strategy and amplify the work.

• Partner closely with cross functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.

Your qualifications:

• 10+ years of experience working on successful digital consumer products, ideally in the financial services industry.

• At least 4 years in a leadership role managing others and your own roadmap.

• Demonstrated experience with optimizing digital collections, including optimizations such as AI agents or chatbots.

• Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution.

• Experience creating a product vision and strategy and aligning it across cross-functional teams.

• Experience with a Product Operating Model and the OKR framework.

• Strong written and verbal communication skills.

• Excellent stakeholder management.

• Customer focus and drive to deliver constant value.

• Demonstrated ability to autonomously solve complex problems and carry the solution end to end.

• Extensive hands-one experience leading scrum teams, and proficiency in writing detailed user-stories and acceptance criteria.

• Strong sense of ownership and accountability for your domain.

• Expertise with programs such as Confluence, Jira, Figma, and Miro.

Nice to have:

• Experience working in a fast-paced environment such as a sta