Project Manager

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com

The Professional Services Project Manager is responsible for leading client facing technology consulting engagements from initiation through closure. This role serves as the single point of accountability for scope, schedule, budget, risk management, and customer communication, ensuring projects are delivered on time, within budget, and in accordance with contractual obligations and PMO standards. The Project Manager partners closely with customers, delivery engineers, architects, sales, and finance teams to drive successful outcomes across a portfolio of Professional Services engagements. ‑facing technology consulting engagements from initiation through closure. This role serves as the single point of accountability for scope, schedule, budget, risk management, and customer communication, ensuring projects are delivered on time, within budget, and in accordance with contractual obligations and PMO standards. The Project Manager partners closely with customers, delivery engineers, architects, sales, and finance teams to drive successful outcomes across a portfolio of Professional Services engagements.

Key Responsibilities

Project Delivery & Execution

• Own end-to-end project delivery for Professional Services engagements, ensuring scope, schedule, cost, and quality commitments are met.‑to‑end project delivery for Professional Services engagements, ensuring scope, schedule, cost, and quality commitments are met.
• Create, maintain, and publish detailed project plans and schedules aligned to Statement of Work (SOW) deliverables.
• Facilitate project kickoff meetings, recurring status meetings, and milestone reviews with customers and internal teams.
• Coordinate cross functional delivery resources, including engineers, architects, consultants, and third-party vendors. ‑functional delivery resources, including engineers, architects, consultants, and third‑party vendors.

Financial Management

• Manage project financials, including budget tracking, forecasting, and variance analysis (budget vs. actuals).
• Track billable milestones, ensure timely invoicing events, and partner with finance to address unbilled or aging revenue.
• Support revenue forecasting and maintain accurate financial reporting throughout the project lifecycle.

Stakeholder & Client Management

• Act as the primary point of contact for all project related communications with the customer.‑related communications with the customer.
• Provide clear, accurate, and timely project status updates to customers and internal leadership.
• Proactively manage customer expectations and drive issue resolution to maintain high levels of customer satisfaction.

Risk, Issue & Change Management

• Identify, assess, and mitigate project risks; develop and execute contingency plans as needed.
• Own issue escalation and resolution, collaborating with delivery leadership when necessary.
• Manage project change requests, including impact assessment, customer approval, and documentation.

Governance & PMO Standards

• Ensure adherence to PMO methodologies, templates, and governance standards (Agile, Waterfall, or Hybrid).
• Maintain accurate and complete project documentation, including schedules, status reports, meeting notes, and acceptance records.
• Support continuous improvement initiatives by documenting lessons learned and best practices.

Required Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience).
• 7+ years of project management experience in <