Client Success Manager, Mid-Market Sales

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Client Success Manager for our Mid-Market Sales team, you’ll play a meaningful role in empowering healthcare providers to maximize the value of Zocdoc at scale. In this role, you’ll focus on proactively engaging a broad portfolio of mid-sized healthcare organizations through data-driven insights, technology-enabled outreach, and strategic consultation. You are a trusted advisor and problem solver, helping providers grow their businesses, enhance the patient experience, and achieve measurable outcomes on Zocdoc. Our Mid-Market CSMs thrive in dynamic, evolving environments. You’re motivated by efficiency and scale — leveraging tools, automation, and standardized playbooks to create outsized impact across a rotating book of business. You’re also comfortable experimenting, iterating, and finding creative ways to deliver value at every touchpoint.

You’ll enjoy this role if you are…

• Goal-oriented. You love setting ambitious targets and using structured processes to hit them consistently
• Process-driven. You thrive in a systematized, scaled environment and understand the power of repeatable workflows
• Tech-savvy. You’re eager to leverage automation, AI tools, and data insights to deepen client engagement efficiently
• Curious and consultative. You dig into data and feedback to uncover opportunities that improve both provider and patient outcomes
• Collaborative. You know that success is a team sport — you proactively bring together the right people and resources to get results
• Adaptable. You’re energized by change and enjoy helping shape how a new team builds and grows from the ground up

Your day-to-day is…

• Owning a scaled portfolio of mid-market healthcare providers, driving retention, growth, and adoption through proactive engagement
• Delivering timely, data-backed insights that help providers optimize their presence and performance in the Zocdoc marketplace
• Using technology and automation to manage outreach, monitor account health, and identify opportunities for impact at scale
• Collaborating closely with internal partners in Sales, Product, and Support to ensure seamless provider experiences
• Contributing to the development and refinement of scalable playbooks, processes, and success metrics for the growing mid-market team
• Acting as the voice of the customer — synthesizing feedback and surfacing insights to inform internal strategies and product improvements

You’ll be successful in this role if you have…

• Relationship management experience. 2–3 years of experience in customer success, account management, or a client-facing role, ideally within a fast-paced, growth environment
• Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective
• Comfort with technology. You’re confident in adopting new tools and integrating AI into your workflow to scale your impact
• A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
• An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
• A positive outlook toward change. Our customers are evolving and so ar