Administrative Assistant - QM

Job Title

Administrative Assistant (Quality Management)

State

Florida

Program

Children’s Network of Southwest Florida, LLC

Reports to

Quality Management Director

FLSA Status

Non-Exempt

Job Description

Statement

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Mission Statement

The Children’s Network of Southwest Florida is committed to working with the community to protect children and preserve families.

General Purpose of Job

Assist the Quality Management Director and Quality Management Staff with scheduling appointments, including internal and external schedules, correspondence, providing information to callers, and assist in the daily operations of the Quality Management Department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Reports to and manages workload with the Quality Management Staff
• Prepares special reports as directed by the Quality Management Director
• Creates and maintains databases
• Produces reports and presentations as needed
• Organizes and Maintains the filing system
• Sends, receives, and directs faxes, mail, and related correspondence
• Fills in for the receptionist as needed

• Manages projects as required
• Other duties may be assigned as special projects may be requested
• RECEPTION
  • Provide coverage when the Receptionist/AA is out on sick leave or on vacation, as well as other times that the Receptionist/AA may need coverage

Tracker (Complaints)

• Manage incoming correspondence related to the Department of Children and Families (DCF), DC Trackers, complaints and inquiries;
• Manage incoming correspondence and telephone calls related to complaints from clients and from Legislators regarding their constituents;
• Conduct internal and external research regarding Trackers, assign to appropriate case management staff, supervisors and directors, notify CEO of outcom