Sales Delivery Director

Job Type:

Build a brilliant future with Hiscox
 

Sales Delivery Director – Hiscox USA

Overview:

The Director of Sales Operations is responsible for architecting and enabling a world-class sales capability at Hiscox US. This role is a catalyst for sales transformation, driving the adoption of best-in-class processes, technology, and culture to unlock growth across all insurance products and channels. The Director will champion a healthy, high-performance sales culture—fostering collaboration, innovation, and continuous improvement—while ensuring that Operations and Underwriting are fully integrated partners in the sales journey.

Key Responsibilities:

• Design and implement a scalable, future-ready sales operations framework that empowers teams to exceed targets and deliver exceptional customer outcomes.

• Lead the creation and reinforcement of a healthy, inclusive, and high-performance sales culture, rooted in Hiscox values and focused on learning, accountability, and recognition.

• Drive end-to-end sales transformation initiatives, from process redesign to technology adoption, ensuring alignment with business strategy and market opportunity.

• Forge strong partnerships with Operations and Underwriting to co-create sales strategies, optimize risk selection, and deliver seamless customer experiences across all channels.

• Equip sales teams with the tools, insights, and training needed to maximize productivity and effectiveness, including best-in-class CRM, analytics, and automation.

• Benchmark against industry leaders, pilot new approaches, and embed continuous improvement to keep Hiscox US at the forefront of sales excellence.

• Inspire, mentor, and develop a high-performing sales operations team; influence stakeholders at all levels to drive change and adoption.

Collaboration & Stakeholder Engagement:

• Operations: Partner to streamline processes, ensure operational readiness for new sales initiatives, and drive continuous improvement.

• Underwriting: Collaborate to align on product offerings, risk appetite, and equip sales teams with up-to-date underwriting guidelines.

• IT & Product: Co-lead CRM, sales enablement, and automation tool implementations.

• Finance: Align on revenue forecasting, pipeline management, and compensation structures.

• Sales Leadership & Field Teams: Enable teams with tools, insights, and training to maximize performance.

• Compliance & Risk: Ensure all sales operations adhere to regulatory and internal standards.

Technical Capabilities:

• Deep expertise in CRM and sales enablement platforms (Salesforce, Dynamics 365, Zoho, or equivalent).

• Strong knowledge of pipeline management, forecasting, territory planning, and sales compensation structures.

• Proficiency with cloud-based CRM systems, ERP integrations, and data analytics tools (SQL, Power BI, Tableau).

• Experience with automation/RPA tools (UiPath, Automation Anywhere) and Agile delivery.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or IT; advanced degree preferred.

• 10+ years in sales or revenue operations, with at least 5+ years in insurance or financial services.

• The ideal candidate should have deep expertise in CRM and sales enablement platforms, specifically mentioning:

• Salesforce

• Dynamics 365 (Highly preferred)

• Zoho or equivalent platforms

• Experience with cloud-based CRM systems and integrations is also important.

Preferred Skills:

• Must Have - Experience in business/commercial insurance sales operations.

• Expertise in end-to-end transformation projects and building sales processes from scratch.

• Hands-on knowledge of insurance policy administration systems and sales integrations.

• Skilled in SQL, Power BI, Tableau, or similar tools for sales reporting and analytics.

• Experience with automation/RPA tools for operational efficiency.

• Familiarity with Agile project delivery and CRM implementation methodology.

• Ability to lead cross-functional teams and influence stakeholders at all levels.

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance) 

• 401(k) with competitive company matching 

• Comprehensive